Published in the Woonsocket Call on February 5, 2007
Effective Communication at home with your husband, wife, or partner is key to maintaining a meaningful, healthy, environment and thriving family. With Valentine’s Day fast approaching, Author Donna Mac, a well-known corporate trainer, based in South Eastern, Massachusetts, with 25 years of experience in the broadcasting industry, translates effective corporate communication into tips for use in enhancing communication with your loved ones.
According to Mac, sexual infidelity, commonly linked to divorce, is not the leading cause for couples separating. The corporate communications expert notes that a recent article in Psychology Today says that whether a partner’s communication “lifts you up or brings you down” is the single largest predictor of divorce.
So, mastering your communication skills may be the best Valentine’s Day gift you can give, much better than a dozen roses. Mac, founder & president of Rehoboth, MA-based DMacVoice Communications, explains her Six Pillars Of Effective Communication which can bring healthy energy into an ailing relationship and bring you closer together with your loved one.
Six Pillars of Effective Communication
“The first pillar in becoming a more effective communicator,” says Mac, noting this “is tied to ‘knowing and owning who you are.’ That means your strengths and vulnerabilities. You must be comfortable with who you are and understand that you have a right to communicate what you are thinking and feeling.” She cautions us to be careful to always communicate as calmly and respectfully as possible. Don’t wait to communicate until emotions build up to the point where that is not possible.
“Also, get a sense for whether you are you an extrovert or an introvert”. Mac notes that this will influence how you interact with your partner. According to Mac, communication tends to flows more easily for extroverts. Introverts need more time to process before they speak, but they are usually better listeners.
She also cautions against being a passive, or even a passive-aggressive communicator. Both of these styles are non-productive but they are easy to fall into. Often times it feels easier to be a passive communicator because being an effective communicator take courage and work. “These days, it’s easy to hide behind our computer screens,” she says.
The second Pillar calls for the need to understand your partner. “Understand how your personality and communication style differs from that of your loved one,” suggests Mac, who says that there are differences as well as varying points of view in every relationship. “When you disagree, be open to the possibility that either of you may be “right” or “wrong” or a bit of both. Be open to learning something new. It is also important to make it easy for your partner to share his or her vulnerabilities and ask for your help. “Create a safe space for communications by allowing and encouraging your partner to communicate often and to be authentic,” she adds.
To use a phrase from her book, you can continue to “understand your audience” over the years by listening intently and often.
Pillar three encourages you to “master the content of the conversation” you are about to have. She stresses the need to be clear on what it is you would like to say especially if you have to have a challenging conversation.
Mac says, “You may need to practice how you are going to broach an extremely difficult topic. Do your best to speak in a way that is compelling but concise and has the best interest of both of you. Instead of accusing your partner of something, talk about the way that issue has affected you. Remember, they might not know if you don’t’ tell them. Also, try not to ramble. Instead, state your case with clarity and the most positive energy you can muster. If their actions are unacceptable, know where your boundaries lie and clearly and calmly state them.”
Put Yourself Into Their Shoes
Pillar four calls for you to “anticipate questions and reactions” to conversations.” Mac recommends, while you want to make sure you get your point across, ensure that you’ve taken time to put yourself into your partner’s shoes. “Life isn’t easy for anyone. But if you take time to think about and anticipate how they may feel or react to your topic you won’t be so quick to react emotionally and with harsh words and energy.
By anticipating reaction you will be able become more proactive in your relationship, she says, noting that, “your partner will appreciate it.”
“Remember, effective communication in a trusted relationship takes time, thought and occasional discomfort,” says Mac.
Pillar five suggests that you “speak to serve” in your conversations. “When you ‘serve’ the person you’re speaking with, you are taking time to make sure that the conversation is not “all about you”. It’s for the benefit of you, for them and for the greater good of the relationship or even the entire family!” says Mac. “When you serve while speaking, you are making sure that understanding is taking place. If you’re not sure that it is, you might want to say something like, “is this making sense to you?”
Finally, Pillar six calls for you to “detach from the outcome” of the conversation. “If you follow the first 5 Pillars of Effective Communication you will be well on your way to becoming a highly effective communicator. But you aren’t quite there yet!” states Mac. It is very important that you don’t try to control your partner’s reaction.
Instead of concerning yourself with perfection, remain flexible and detached, knowing that total agreement is never possible. Plus, it’s really unimportant. What is important is the health and strength of your relationship and two powerful voices, even if they don’t always see eye to eye,” she adds.
Don’t Try to Change Others, Change Yourself
Mac suggests that if you want to become an effective communicator, don’t focus on changing the other person. We have no control over other people, only ourselves. “So work on changing what you can change in your communication style so that you can communicate in compelling and influential ways”.
While Mac’s Six Pillars Of Effective Communication can be directed to couples, look at the recommendations and try replacing “romantic” partner with “business” partner or someone you’re collaborating with at work. And replace “the entire family” with “the entire department or company in Pillar five.
“These communication tips are universal and are the foundation for healthy professional AND personal relationships. The are not easy to integrate into our lives, but the more you use them, the quicker they’ll become part of who you are and how you communicate.”
Donna Mac is author of Guide to a RICHER LIFE–Know Your Worth, Find Your Voice & Speak Your Mind and The Six Pillars of Effective Communication. She is also a keynote speaker and private coach. For more details, go to http://www.dmacvoice.com.